Serving Enterprise Customers?

For managed service providers (MSPs) serving large enterprise clients with complex hybrid multi-cloud environments, having a robust and customized cloud management platform is essential. Off-the-shelf platforms often lack the flexibility required to meet the unique needs of enterprise customers spanning governance, security, integrations, and reporting. MSPs need tailored and modular platforms that can scale to manage intricate enterprise IT landscapes.   Here are some key advantages of customized cloud management platforms for enterprise MSPs: 

Comprehensive Hybrid Multi-Cloud Support 

Enterprises utilize a mix of on-premises, multiple public clouds like AWS, Azure, GCP, and platform services. A tailored platform can holistically integrate visibility, management and governance across the full hybrid multi-cloud stack from a unified dashboard. Pre-built connectors expedite onboarding enterprise cloud accounts. 

Granular Role-Based Access Control 

Configurable access control policies allow MSP administrators to selectively grant platform capabilities to internal teams and external enterprise users based on assigned roles. For instance, read-only consumption analytics access for cost center heads, and privileged access for cloud architects. This ensures security while enabling self-service. 

Extensive System Integrations 

The platform can be integrated with the multitude of enterprise systems via APIs and pre-built connectors for functions like ITSM, CMDB population, identity management, monitoring tool data ingestion and billing/chargeback. This enables a consolidated 360-degree view of enterprise cloud environments across tools. 

Pricing Aligned to Usage 

Custom pricing models include pay-per-use, subscriptions, and metered models that charge only for the specific platform modules and capabilities utilized. Enterprises benefit from pricing tailored and aligned closely with actual consumption patterns rather than arbitrarily bundled packages. 

Tenant and Role-Based Interfaces 

MSP administrators and enterprise users can be assigned tailored interfaces with different navigation menus, dashboards, views and functionality access aligned to their persona and role. For instance, architecture leads need detailed infrastructure views while finance teams need chargeback and cost analytics. 

Compliance-Focused Security Controls 

Platform security capabilities can be enhanced to satisfy regulatory compliance requirements of enterprises for functions like hardened access controls, granular auditing, logging, activity tracking and encrypted data communications. 

Automation-Enabled Management Processes 

Platform workflows can be configured to automate time-consuming tasks like cloud infrastructure provisioning, resource scaling, backup & recovery, cloud service procurement, compliance policy enforcement and remediation. This reduces overhead for enterprise admins. 

Custom Reporting and Integrations 

MSPs can provide enterprise customers with custom reports on utilization, uptime, performance, security posture as needed for governance requirements. Platform data can also be streamed to existing enterprise BI tools to enable further custom analytics. 

Clearly, customizing cloud management platforms to enterprise scale is critical for MSPs to successfully support large enterprise clients and outshine competitors. It enables securing new business, reducing customer churn, and boosting operational efficiency.